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All returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive and RAC simply contact Ellumiglow.com at info@ellumiglow and simply reference your Order ID Number. Our telephone staff will not be authorized to give an RAC Number over the phone. Please note that our evening and weekend staff will not have access to your order.
All items that come in boxes must be returned in the same boxes. Returns must be picked up and in transit no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping costs and a 10% restocking fee. We will make all of the shipping arrangements for you. Please note if you have small doorways, halls or elevators that some large boxes may not fit. Please call for exact dimensions if you are concerned. Orders that will not fit in to a customers home will be subject to this return policy. Custom Orders: Due to the custom nature of many products, we cannot accept returns on custom orders. These include custom lengths of EL Wire, EL Tape, EL Paint, and EL Panels.